we want you to be totally happy with your purchase, however, we know that sometimes you'll need to send an item back to us. Below are the terms for returning goods purchased online.
Under the Consumer Contracts Regulations, you may return goods and obtain a refund provided you notify Penn lawn Mowers LTD by email of your intention to do so within 14 days of the date of receipt by you.
You will then have a further 14 days to return the goods from this notification date. We will aim to send you a full refund within 3-5 days of receiving the goods from you.
- Indicating your order number clearly on/or in the packaging of the goods you are returning will help ensure that your returns are processed quickly.
- Postage cost is not refunded unless the item is faulty or has been sent incorrectly.
- Custom Build products cannot be returned or exchanged.
- When returning an item we advise to use a tracked mail service.
- If product packaging is missing, defected or damaged when returned to us 10% may be deducted from your refund.